AI Solution to Empower Digital Multimedia
An AI solution to manage and access all your video knowledge in one place, making communication and knowledge sharing easier.
Award
🥉 Bronze award in the Information and Communication Technologies (ICT) category at the Malaysia Technology Expo (MTE) 2024
Company
KKCompany
Platfrom
Web
Date
2023-2024
Challenges and Successes
Challenge
How to transform videos into knowledge and make that knowledge easily discoverable using AI. This requires efficiently processing and extracting key information from videos while ensuring that the knowledge is searchable and accessible, so users can quickly find the content they need.
Achievements
Centralized Video Storage
Store all your videos in one place for easy access and management.Smart Video Indexing
Quickly find specific content in videos, saving time and boosting productivity.Easy Video Knowledge Sharing
Share video insights easily across teams to keep everyone informed and aligned.
Role
Product Designer
Planner, Product Strategy, User Research, Interaction, Visual design, Prototyping & Testing
HOW DID I HAVE IMPACT?
Collaboration Across Teams
Enhancing Product Design and Development
Aligning Stakeholders
Establishing a Unified Vision
Influencing Organizational Structure
Sharing Knowledge and Insights
Why was this project important?
The AI-powered chat solution was developed in response to the critical need for efficient, accessible, and customizable tools that can cater to the unique requirements of businesses across various sectors. It offers a way to integrate specialized knowledge seamlessly into businesses' operations, enhancing customer support, decision-making, and operational efficiency without the need for extensive IT resources or expertise.
Research insights
Working with product owners on researching user journeys and competitive analysis helped to understand user pain points and develop a product strategy. Assistance was provided in visualizing discussion scenarios and user flow, facilitating communication with stakeholders.
Insight 01
Solving Customer Problems with Simple Steps
The design should be easy to use and efficient, allowing users to set up and start using the AI quickly, without needing technical expertise. The main focus should be on making the interface simple, simplifying how data is entered into the AI, and providing clear, easy-to-follow instructions to help users gain valuable insights from the data.
Insight 02
Customization and Integration Drive User Adoption
To make the product popular with users, it needs to be easily customizable and integrate smoothly into current business workflows without causing disruptions. This means ensuring it connects well with tools like Slack, Jira, and Google Drive, and allowing businesses to personalize the AI’s responses and actions to match their brand.
Design exploration
Based on the research insights and a detailed analysis of the AI chat solution's modules, we began the process of finding solutions. This process focused on key features of the system, describing the user's steps from previewing and publishing the solution to managing different data sources. Additionally, it explained how usage and cost data are displayed in the dashboard and analytics modules, making the information easier to understand and access.
After my explorations, I started to create detailed designs for each feature and write design documents to clearly define the specifications.
How to create in 3 steps
Get Ready
Creating
Step 1
Build Your Knowledge Base and Sources
Step 2
Personalize Chat's Personality and Appearance
Step 3
Bring It to Life in the Playground
Discover More
Publishing
Usability testing & POC
Before launching our product, we conducted usability tests and a Proof of Concept (POC) for the Japanese and Taiwanese market. This validation process was crucial for adapting our product to local preferences, improving usability, and ensuring market viability. It not only reduced the risk of post-launch failure but also provided a competitive edge by aligning the product with user and market expectations. Ultimately, this approach guided our resource allocation and refined our marketing strategies based on insightful feedback.
Outcomes
No-code Setup in Minutes
Users can create their own conversational AI in just a few minutes, even in a no-code environment, enjoying such a good experience.
Transformative Impact of AiSK Across Various Industries
Designed to meet the diverse needs of various industries and enhance versatility and applicability.
Integrating AI with BlendVision for Enhanced Functionality and Experience
Merges AI technology with existing BlendVision modules, elevating functionality and user experience.
Finally, I must extend my heartfelt thanks to the incredible BlendVision team for their unwavering support. Together, we will elevate this product to new heights!
Here are the heartwarming evaluations from our Product Owner Krista and our QA Shaley. 😘
I have thoroughly enjoyed collaborating with Vicky this year as we've worked together on the task of planning our Al products. Our frequent idea exchanges have created an environment where we can freely discuss and brainstorm, leading to the development of well-considered product designs. I want to extend my congratulations to Vicky for her dedicated efforts throughout the year, and I encourage her to continue to embrace new challenges as she continues to enhance her competence. - Krista Kao
Vicky is a proactive and highly understanding partner. When discussing requirements, she quickly grasps the differences between development and actual design, swiftly adjusting UI/UX specs to align as closely as possible with the original intent of the product design and the challenges of development.
Vicky 是一位積極且理解力很好的夥伴，在討需求的時候，能快速地理解開發與實際設計上的差異，並快速調整UI/UX spec使其盡量符合產品設計的初衷與開發困難度。(Shaley's original Chinese version) - Shaley Hsu
