BlendVision AiSK
Get direct, insightful answers from your own data with Generative AI.
Award
🥉 Bronze award in the Information and Communication Technologies (ICT) category at the Malaysia Technology Expo (MTE) 2024
Company
KKCompany
Platfrom
Web
Date
2023-2024
Challenge
Facing the rapid evolution of AI, BlendVision AiSK aimed to make complex AI technologies accessible and user-friendly. The challenge was to simplify AI for widespread application, ensuring it's suitable for daily business tasks while staying on the cutting edge.
Outcome
The successful launch of BlendVision AiSK marked a significant achievement. This innovative platform demystifies AI, transforming advanced capabilities into practical tools. It leads the industry in user engagement and content management creativity, enabling businesses across sectors to easily leverage AI, enhancing operations without requiring in-depth technical knowledge.
Role
Product Designer
Planner, Product Strategy, User Research, Interaction, Visual design, Prototyping & Testing
HOW DID I HAVE IMPACT?
Collaboration Across Teams
Enhancing Product Design and Development
Aligning Stakeholders
Establishing a Unified Vision
Influencing Organizational Structure Sharing Knowledge and Insights
Why was this project important?
BlendVision AiSK was developed in response to the critical need for efficient, accessible, and customizable AI-powered chat solutions that can cater to the unique requirements of businesses across various sectors. It offers a way to integrate specialized knowledge seamlessly into businesses' operations, enhancing customer support, decision-making, and operational efficiency without the need for extensive IT resources or expertise.
Research insights
Working with product owners on researching user journeys and competitive analysis helped to understand user pain points and develop a product strategy. Assistance was provided in visualizing discussion scenarios and user flow, facilitating communication with stakeholders.
Insight 01
Addressing Customer Pain Points with Efficient Solutions
The design of AiSK should prioritize user-friendliness and efficiency, enabling users to easily set up and start benefiting from the AI without requiring extensive technical resources. The focus should be on simplifying the user interface, streamlining the data input process into the AI, and providing clear, concise instructions for extracting valuable insights from data.
Insight 02
Customization and Integration are Key for User Adoption
For AiSK to be embraced by its target audience, it's crucial to offer solutions that are highly customizable and easily integrated into existing business workflows with minimal disruption. This includes ensuring seamless connectivity with popular tools like Slack, Jira, and Google Drive and offering options for personalizing the AI's response style and operations to align with the company's branding.
Design exploration
Drawing from the research insights and an in-depth examination of BlendVision's modules, the journey to uncover solutions took off. The process delved into the essential features of crafting AiSK, detailing the user's path from previewing and publishing AiSK to handling diverse sources. Moreover, it included displaying AiSK-generated usage and costs within the dashboard and analytics modules, making the information accessible and straightforward.
After my explorations, I started to create detailed designs for each feature and write design documents to clearly define the specifications.
How to create AiSK in 3 steps
Get Ready
Create Your AiSK
Step 1
Build Your Knowledge Base and Sources
Step 2
Personalize SmartChat's Personality and Appearance
Step 3
Bring It to Life in the Playground
Discover More
Publishing Your AiSK
Usability testing & POC
Before launching our product, we conducted usability tests and a Proof of Concept (POC) for the Japanese and Taiwanese market. This validation process was crucial for adapting our product to local preferences, improving usability, and ensuring market viability. It not only reduced the risk of post-launch failure but also provided a competitive edge by aligning the product with user and market expectations. Ultimately, this approach guided our resource allocation and refined our marketing strategies based on insightful feedback.
Outcomes
No-code Setup in Minutes
Users can create their own conversational AI in just a few minutes, even in a no-code environment, enjoying such a good experience.
Transformative Impact of AiSK Across Various Industries
Designed to meet the diverse needs of various industries and enhance versatility and applicability.
Integrating AI with BlendVision for Enhanced Functionality and Experience
Merges AI technology with existing BlendVision modules, elevating functionality and user experience.
Finally, I must extend my heartfelt thanks to the incredible BlendVision team for their unwavering support. Together, we will elevate this product to new heights!
Here are the heartwarming evaluations from our Product Owner Krista and our QA Shaley. 😘
I have thoroughly enjoyed collaborating with Vicky this year as we've worked together on the task of planning our Al products. Our frequent idea exchanges have created an environment where we can freely discuss and brainstorm, leading to the development of well-considered product designs. I want to extend my congratulations to Vicky for her dedicated efforts throughout the year, and I encourage her to continue to embrace new challenges as she continues to enhance her competence. - Krista Kao
Vicky is a proactive and highly understanding partner. When discussing requirements, she quickly grasps the differences between development and actual design, swiftly adjusting UI/UX specs to align as closely as possible with the original intent of the product design and the challenges of development.
Vicky 是一位積極且理解力很好的夥伴，在討需求的時候，能快速地理解開發與實際設計上的差異，並快速調整UI/UX spec使其盡量符合產品設計的初衷與開發困難度。(Shaley's original Chinese version) - Shaley Hsu
